Cancellation and Refunds

Last updated on October 03 2025

At www.marriagebiodataformat.app, we take pride in offering premium-quality digital products and services to our valued customers. However, we understand that unexpected technical issues may occasionally occur, and we want to ensure a fair and transparent resolution process. But we request you to kindly retry to generate the biodata again with the same template and amount chosen using our website, then send us the snippet/screenshot of both payments made to get the refund initiated for the failed download within 48 hours from the data of payment.

We have outlined the following Refund Policy for our digital products (i.e., generated biodata)

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Refund Request Timeframe

Refund requests should be sent via email to marriagebiodataformat.app@gmail.com within 48 hours from the date of purchase.
After this 48-hour period, no refund applications will be accepted under any circumstances.

Eligibility for Refund

Our team strives to promptly address and resolve any concerns you may have regarding your purchase/payment made (i.e., generated biodata)

If you experience a problem, please contact us at marriagebiodataformat.app@gmail.com and include:

A clear explanation of the issue, and
Any relevant screenshots or attachments.

We will make every reasonable effort to fix the issue and ensure customer satisfaction and fair treatment.

Refund Procedure

If we are unable to resolve the issues raised after reasonable attempts by our team, you will be entitled to a full refund of the purchase amount (according to the template including any applied offers)
Once approved, the refund will be processed immediately. Please allow 3–7 business days for the amount to appear in your bank or card statement which may differ based on the beneficiary bank policy.

Refund Method

Refunds will be issued to the original payment method used during the purchase/transaction.
If a refund cannot be processed through the same method, we will coordinate with you to arrange an alternative solution that is mutually agreeable.

Non-Refundable Situations

Refunds will not be granted in the following cases:

User-related mistakes, including but not limited to:
- Typing errors or incorrect personal details
- Uploading wrong or poor-quality files or images or multiple image uploads
- Duplicate or accidental payments using the customer name
- Inability to download files due to user’s device, browser, or internet issues or session timeout after the payment
Violation of the website's terms and conditions.
Late requests made after the 48-hour refund window.

Policy Updates

We reserve the right to amend or update this Refund Policy at any time. Any revisions will be published on our website and will apply to future transactions.

Before purchasing, please take a moment to read this policy carefully. By completing a PAYMENT, you confirm that you have reviewed, understood, and accepted the terms stated herein.

For any questions or clarifications regarding this policy, feel free to reach out to us at marriagebiodataformat.app@gmail.com.